Hotel a Rio Oso

“The floor of our room was sticky. Very pet friendly. Breakfast buffet was not stocked well, specifically they were out of coffee the first day and out of hot water the next. To be fair, once I brought the issue to the attention of the front desk, they alerted the breakfast crew and they remedied the problem. ”

“IHG/Expedia - NO HUMANS - I was unable to cancel my via the AI system. When I asked the AI if it was a human, it would only reply something like "I am a certified agent". I tried for over an hour through various chat bots. Never found a human. Was unable to cancel and get a refund. Was unable to make a complaint, even. NEVER USING EXPEDIA OR IHG AGAIN, UNTIL THEY HIRE HUMAN CUSTOMER SERVICE. ”

“Front desk and breakfast staff were welcoming and very nice.”

“Repair work is need in the room that I stayed in, the toilet seat was loose and needs to be replaced. The body wash soap contain was completely empty. Hair was in the tub and the floor under the night stand was dirty. ”

“The Desk staff was most accommodating and welcoming. The site is well maintained and clean. Five pillows on the King bed was nice. Breakfast was typical but did have sausage and beacon on different days. Walking distance to a couple of fast food establishments and very close to grocery shopping. Quick, easy access to the freeway. I felt comfortable with the parking.”

“Excellent included breakfast, and very friendly staff. Many very good restaurants near by! We will certainly stay there again on our way to and from Reno!! Easy to find location, clean room and plenty of close in free parking!!!’”

“Very Clean Place !”

“A decent place for the price. But it needs some updating”

“👍”

“Got a 2 bedroom 2 bath suite with kitchen. Checked in at 3:20 pm and was told the room wasn’t ready. Came back at 7 and found someone’s shorts by the couch and a stain on the pillow. The room was super nice and I loved it and the guy at the front desk was amazing but don’t stay next to the pool if you go to bed early. It was really noisy and I had a toddler with me. ”

“Ants all in the room over the counter top and bedding. Had to move rooms three times.”

“Not enough Kleenex since my allergies went crazy. I could have asked for more but didn’t. My fault. ”

“Very good, ”

“Disappointed the pool was closed but the great room and dinner we had made up for it”

“I highly recommend this hotel and would stay here again. It's in a great location near shopping and lots of restaurants. There is no charge for the breakfast buffet which offers a good selection. The rooms are clean and the staff was friendly. ”

“The breakfast was nothing but toast and bagels no eggs no sausage pancakes nothing like that I don't know how many hotels people stay at that don't have cribs or pack and plays and they didn't advise beforehand that there was construction going on overall one and a half out of five stars”

“The room had no blankets on the beds. Only sheets. ”

“Only needed a place to get dressed before and sleep after a concert. Basic no complaints. ”

“I was pleasantly surprised by how plush and nice the bedding was. The staff who assisted me at check-in and check-out were very helpful. The room was fine and had all the expected things. My two less than perfect comments are about the TV signal (on the channel we watched) was regularly lagging, so that the signal/picture had to catch up to the broadcast. My second comment is about the slow (and noisy) filling toilet. Other than those two things, everything was as expected. I appreciate the...

“Clean parking was great!”